Frequently Asked Questions
Below are some common concerns of our clients before purchasing our products, if you have other questions, please just send it to support@retrogp.com
Yes.
Returning UK orders to RetroGP is easy. If for any reason you are not happy with your purchase, we offer a full refund or exchange within 28 days of delivery or collection - exclusions apply* You will find a returns form on the 'Terms and Conditions' page.
Returning International Orders:
If your item is damaged upon receipt or faulty, the cost of returning will be free and the delivery charge refunded - exclusions apply*.
For general returns within the EU the cost of return will be the senders.
For general returns outside of the EU the cost of return will be the senders.
We will only refund the delivery charge if the complete order is faulty or damaged.
How do I use this service?
If you wish to return your items for any other reason other than if it is faulty or damaged please be aware that charges from your local postal service will apply.
Step 1 - for faulty or damaged orders only. If this doesn't apply to your order please skip to step 2.
For faulty or damaged orders please contact: support@retrogp.com
Step 2 - Repackage the goods in the original packaging (or a suitable alternative), attach the returns label to the outside of your parcel and complete the returns form on your delivery note, indicating your reason for return. Simply enclose the returns form in your parcel and drop it off at your nearest Post Office.
Refunds
We will process your return within 24 hours of receiving your return back at our UK office. You should expect to see your refund in your account within 5 working days (Monday-Friday, excluding global bank holidays). Please note some local banks may take longer than 5 working days to process refund payment.
Exchanges
We are able to provide exchanges for international orders also, however the cost of returning the original item will be the senders and a new delivery charge may be made, unless the item is faulty.
Step 1. Please check your 'Thank you for your order' email for the expected delivery time scales per product(s).
If you haven't received your 'Your order is on its way' email: If by the expected delivery date (please see step 1 above) you have not received your 'Your order is on its way' email, please skip to step 4.
Step 2. Please check with your family, work colleagues or your local post depot to see if they are holding your order.
Step 3. Please check that there have been no delivery disruptions to make sure that your order has not been delayed by situations out of our control.
Step 4. If your parcel has not arrived by the expected delivery date or later, please contact: support@retrogp.com
Step 1. International delivery times may vary depending on your chosen delivery country.
Step 2. Please check with your family, work colleagues or your local post depot to see if they are holding your order.
Step 3. Please check that there have been no delivery disruptions to make sure that your order has not been delayed by situations out of our control.
Step 4. If you are still concerned about the status of your order please contact:support@retrogp.com
Your refund will be credited to the original source of payment.
Unwanted goods must be returned in a fully saleable condition and any tags must be intact.
Extra care must be taken when trying on clothing, please ensure you are not wearing makeup, fragrance or deodorant that may leave a scent or mark.
We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the consumer protection (distance selling) regulations, further details of which are available from the local trading standard department or citizens advice bureau.
Gift Vouchers
Personalised items.
Alcohol
We are also unable to offer an exchange on orders where the product was damaged following acceptance on your behalf by the below location types:
Hotels
B&Bs
Storage or relocation companies.
If you have paid for a UK Royal Mail tracking service we will be able to provide you with a tracking code after the item has been posted.
If you have paid for a UK Courier service we will be able to provide you with a tracking code. For all other standard Royal Mail deliveries we are unable to provide a tracking code.
International Orders
We can provide a limited tracking service via Royal Mail and Tracking via a courier service.
The level of tracking information varies by courier; if you would like any further information please contact us at: support@retrogp.com.
In order to cancel your order you will required to return your parcel within 28 days.
Changing delivery information for your order.
We require an e mail confirmation for any changes you wish to be made to your order provided the order has not already been posted.
Adding items to your order.
An e mail is required to add items to your order provided the order has not already been posted.
Please check that the correct billing address has been used for your payment card. Please check your balance.
If your chosen payment option is not working, please try an alternative payment type.
If you are still having issues with payment please contact us 01483604774 or email support@retrogp.com